living well is the best revenge
Having endured a morning of absolutely atrocious customer service from my price-gouging bank, I really appreciated this little bit of revenge for bad customer service from a passenger who was wronged by United Airlines. Thanks to my friend Jeff (a United employee) for sending it along. Ladies and Gentlement, I present to you a catchy new tune entitled "United Breaks Guitars":
The WSJ is right; United just lost way more than $3500 in bad publicity.